Frequently Asked Questions
Everything you need to know about iScience products, shipping, and our commitment to clean, effective home care.
Frequently Asked Questions
1. Safety
Yes. This product is designed to help maintain a clean environment and reduce the risk of germ transmission when used according to the recommended instructions.
Yes. The product is formulated to avoid strong odors or harmful residues, making it comfortable for indoor use with proper ventilation.
Yes. This product is suitable for routine use, as it is developed with safety standards that support comfort and a healthy indoor environment.
Yes. The product can be used in various environments as long as it is applied according to the recommended usage guidelines to ensure safety and optimal results.
Yes. This product is safe for adult users when used properly. Basic protective equipment is recommended when necessary, following the usage instructions.
The product is designed for responsible use and does not cause harmful environmental impact when used according to the recommended dosage and instructions.
2. Ingredients
This product uses a combination of active cleaning agents and supporting ingredients formulated to deliver effective cleaning while remaining safe when used as directed.
Yes. The active ingredients are specifically selected for indoor applications and designed not to compromise user comfort when used correctly.
This product is formulated without high-risk additives when used according to the recommended usage guidelines.
The fragrance comes from carefully controlled aromatic ingredients designed to provide a fresh scent without being overpowering.
The product is designed not to leave harmful airborne residues and remains comfortable for use with adequate ventilation.
Yes. The formulation is suitable for daily use when applied according to the recommended dosage and instructions.
The product is developed with environmental considerations in mind and is safe when used responsibly as instructed.
Yes. The ingredients are formulated to clean effectively without damaging surfaces when used according to the instructions.
3. Usage
Use the product according to the instructions on the packaging. Apply it to the desired area, then rinse or wipe as needed to achieve safe and optimal results.
This product can be used regularly as needed, as long as the recommended dosage and usage instructions are followed.
Yes. Ensure proper air circulation, such as opening windows or ventilation, during and after use.
Yes. Following the recommended dosage is strongly advised to ensure safety, effectiveness, and user comfort.
Follow the contact time stated on the packaging to allow the product to work effectively without posing risks to surfaces or users.
It is not recommended to mix or use this product simultaneously with other cleaners to avoid unwanted chemical reactions.
Yes. The product is safe for adult users when used correctly, and basic protective equipment is recommended according to safety guidelines.
Ensure the area has been thoroughly rinsed or wiped clean, and allow proper air circulation before the space is used again.
4. Shipping & Returns
The product is securely packaged and shipped using trusted courier services to ensure it arrives in good condition.
Yes. The product is sealed and protected with secure packaging to minimize the risk of leakage during delivery.
Delivery time depends on the destination location and the shipping service selected at checkout.
Please contact customer service immediately and provide photo or video evidence so we can assist you according to our policy.
Returns are accepted in accordance with our terms and conditions, especially if the product arrives damaged or does not match the order.
The product must be unused, in its original packaging, and the return request must be submitted within the specified timeframe.
Yes. Product replacement is available in accordance with our policy after verification.
Shipping and return costs follow the applicable policy and will be communicated transparently to the customer.